Ezi Power has its own policies from its parent brand Future X Power Pty Ltd. All policies below apply to all Ezi Power Customers.
Terms & Conditions
The Terms and Conditions sets the rights and obligations for Ezi Power as an Energy brand in providing Energy Products to you:
Payment Difficulties
Ezi Power recognises that customers may experience significant changes in their lives, impacting their ability to repay their financial commitments. We have adopted a Hardship Policy that is designed to assist customers to repay their electricity bills on a payment arrangement and to keep their power connected. We off both Short-Term and Long Term Payment plans:
Short Team Payment Plan
If you are experiencing long-term financial difficulty, you can choose to pay equal weekly, fortnightly or monthly payment for a period of 3-6 months. We will agree to a repayment amount which will cover the arrears and estimated usage during the payment plan period. We will provide financial assistance to reduce your energy usage, including field audits and replacement appliances.
Long Term Payment Plan
If you are experiencing long-term financial difficulty, you can choose to pay equal weekly, fortnightly or monthly payment for a period of 6-12 months. We will agree to a repayment amount which will cover the arrears and estimated usage during the payment plan period. We will provide financial assistance to reduce your energy usage, including field audits and replacement appliances.
Do Not Contact
Please let us know if you do not wish to register your contact details with Ezi Power to contact you for sales and marketing purposes.
Email: customerservice@futurexpower.com.au
Phone: 1300 599 008
Mail: PO Box 12028, George St, QLD 4003
We will require the following details to register you into the ‘do not contact‘ list.
- Your full name
- Address
- Phone Number
- Email Address
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