Hardship Policy
A copy of Hardship policy can be found by clicking on the following link.
Payment Difficulties
Ezi Power recognises that customers may experience significant changes in their lives, impacting their ability to repay their financial commitments. We have adopted a Hardship Policy that is designed to assist customers to repay their electricity bills on a payment arrangement and to keep their power connected. We off both Short-Term and Long Term Payment plans:
Short Team Payment Plan
If you are experiencing long-term financial difficulty, you can choose to pay equal weekly, fortnightly or monthly payment for a period of 3-6 months. We will agree to a repayment amount which will cover the arrears and estimated usage during the payment plan period. We will provide financial assistance to reduce your energy usage, including field audits and replacement appliances.
Long Term Payment Plan
If you are experiencing long-term financial difficulty, you can choose to pay equal weekly, fortnightly or monthly payment for a period of 6-12 months. We will agree to a repayment amount which will cover the arrears and estimated usage during the payment plan period. We will provide financial assistance to reduce your energy usage, including field audits and replacement appliances.